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ITIL® 2011 At a Glance [electronic resource] / by John O. Long.

By: Contributor(s): Material type: TextTextSeries: SpringerBriefs in Computer SciencePublisher: New York, NY : Springer New York : Imprint: Springer, 2012Description: VIII, 95 p. 74 illus. online resourceContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781461438977
Subject(s): Additional physical formats: Printed edition:: No titleDDC classification:
  • 005.743 23
LOC classification:
  • QA75.5-76.95
Online resources:
Contents:
Introduction -- List of ITIL Processes -- Service Strategy -- Service Design -- Service Transition -- Service Operation -- Continual Service Improvement.
In: Springer eBooksSummary: "ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.
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Item type Current library Call number Status Date due Barcode
E-Book E-Book Central Library Available E-39895

Introduction -- List of ITIL Processes -- Service Strategy -- Service Design -- Service Transition -- Service Operation -- Continual Service Improvement.

"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

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