E-Government, E-Services and Global Processes [electronic resource] : Joint IFIP TC 8 and TC 6 International Conferences, EGES 2010 and GISP 2010, Held as Part of WCC 2010, Brisbane, Australia, September 20-23, 2010. Proceedings / edited by Marijn Janssen, Winfried Lamersdorf, Jan Pries-Heje, Michael Rosemann.

1: E-Government and E-Services (EGES) -- EGES Preface -- Narrowing the Gap between Open Standards Policy and Practice: The Dutch E-Government Experience -- Evaluation of WS-* Standards Based Interoperability of SOA Products for the Hungarian e-Government Infrastructure -- Providing Adaptive and Evolving Government E-Services through Citizen-Centric Process Views -- Hands-On Guideline for E-Participation Initiatives -- Virtual Communities as a Mechanism for Sustainable Coordination within the South African Public Sector -- Examining the Role of the Culture of Local Government on Adoption and Use of E-Government Services -- Diffusing the Ubuntu Philosophy into E-Government: A South African Perspective -- Transformative and Innovative E-Gov for the Next Generation: Linkages of Back Offices for One-Stop Portal -- The Influence of Resource Dependency Tolerance on Inter-organisational Alliance Governance -- Content Management Implemented as Shared Service: A Public Sector Case Study -- Process Modeling Semantics for Complex Business Environments -- A Role-Involved Conditional Purpose-Based Access Control Model -- 2: Global Information Systems Processes (GISP) -- GISP Preface -- Process Model of Customer-Centric E-Government Enabled Service Transformation: Insights from MINDEF’s Portal Implementation Experience -- User’s Satisfaction of Kuwait E-Government Portal: Organization of Information in Particular -- ICT-Based Improvement of Construction Procurement Process -- The Case for Improvisation in Information Security Risk Management -- BPM-in-the-Large – Towards a Higher Level of Abstraction in Business Process Management -- When Global Process Fails: A Grounded Theory Study of a Case from Agile Engagement to Compulsive Outsourcing.