TY  - BOOK
AU  - Long,John O.
ED  - SpringerLink (Online service)
TI  - Itil® Version 3 at a Glance: Information Quick Reference 
SN  - 9780387773933
AV  - QA75.5-76.95 
U1  - 005.743 23
PY  - 2008///
CY  - Boston, MA
PB  - Springer US
KW  - Computer science
KW  - Information Systems
KW  - Computer Science
KW  - Models and Principles
KW  - Management of Computing and Information Systems
N1  - Service Strategy -- Service Design -- Service Transition -- Service Operation -- Continual Service Improvement
N2  - ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® volume 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation. Each chapter in ITIL® Version 3 at a Glance summarizes one of the ITIL® v3 books in the following consistent structure: - Brief Description of the Stage - Overview Diagram of the Stage - Key Concepts of the Stage - Practices or Processes - Roles - Process Purpose -Overview Diagram -Key Concepts
UR  - http://dx.doi.org/10.1007/978-0-387-77393-3
ER  -