TY  - BOOK
AU  - Thiadens,Theo
ED  - SpringerLink (Online service)
TI  - Manage IT!: Organizing IT Demand and IT Supply 
SN  - 9781402037108
AV  - QA75.5-76.95 
U1  - 004 23
PY  - 2005///
CY  - Dordrecht
PB  - Springer Netherlands
KW  - Computer science
KW  - Computer network architectures
KW  - Information Systems
KW  - Technology
KW  - Management information systems
KW  - Computer Science
KW  - Computer Science, general
KW  - Computer Systems Organization and Communication Networks
KW  - Computer System Implementation
KW  - Management of Computing and Information Systems
KW  - Technology Management
KW  - Business Information Systems
N1  - IT management: The basis -- The basis of the field -- Supplying IT products and services within an architecture -- Traditional IT management: organizing demand and supply -- Task focussed and simultaneous process-focussed supply of facilities -- The demand-side: functional management (using the method BiSL) -- The supply-side: application management (using the method ASL) -- The supply-side: exploitation (using methods like ITIL, MOF-MSF/eTOM) -- Organizing IT Tasks and Processes -- Controlling IT facilities -- Controlling IT facilities (IT governance) -- House in order: evaluating and improving -- Innovation from the customer and the chain perspective -- Aspects of IT management -- The financial aspects -- The personnel aspects -- Procurement of IT products and services (using the method ISPL) -- Controlling contracts using service level agreements -- Securing IT facilities (according to amongst others ISO 17799) -- Standardization of content, process and product -- IT management tomorrow -- IT management en route to 2027 (a.o. ITIM)
UR  - http://dx.doi.org/10.1007/1-4020-3710-4
ER  -