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	1.	Business Process Management Workshops [electronic resource] : BPM 2008 International Workshops, Milano, Italy, September 1-4, 2008. Revised Papers / edited by Danilo Ardagna, Massimo Mecella, Jian Yang. by Ardagna, Danilo [editor.] Mecella, Massimo [editor.] Yang, Jian [editor.] SpringerLink (Online service) Series: Lecture Notes in Business Information Processing ; 17 Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Berlin, Heidelberg : Springer Berlin Heidelberg, 2009 In: Springer eBooks Online resources: Click here to access online Availability: Items available for loan: Central Library (1). Place hold
	2.	Information Systems for eGovernment [electronic resource] : A Quality-of-Service Perspective / by Gianluigi Viscusi, Carlo Batini, Massimo Mecella. by Viscusi, Gianluigi [author.] Batini, Carlo [author.] Mecella, Massimo [author.] SpringerLink (Online service) Material type: Text; Format: electronic available online ; Literary form: Not fiction Publisher: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2010 In: Springer eBooks Online resources: Click here to access online Availability: Items available for loan: Central Library (1). Place hold

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